Managed IT Support Plans

Clear support plans, matched to how your company operates.

Pricing depends on employees, devices, locations, critical systems, service windows and selected services. Before a proposal, we document what the monthly plan includes and what remains separate.

Request an IT Review Explore Services
Scope before quote No hidden project work Service levels in writing
Support tiers

Start with the level of operational responsibility you need.

These tiers show the current catalog structure. The final proposal confirms service limits, response targets, on-site rules, setup work and commercial terms.

01

Managed Core

A defined foundation for employee support and day-to-day IT visibility.

  • Asset Inventory & Lifecycle Tracking
  • Automated Device Health Alerts
  • Help Desk & Remote Support
  • Ticket Portal & Reporting
Defined recurring coverage
02

Managed Plus

Broader operational coverage for growing companies and managed devices.

  • Asset Inventory & Lifecycle Tracking
  • Automated Device Health Alerts
  • Help Desk & Remote Support
  • On-site Support Visits
8 catalog services included
03

Managed Complete

Expanded service ownership for organizations with more critical operations.

  • Asset Inventory & Lifecycle Tracking
  • Automated Device Health Alerts
  • Help Desk & Remote Support
  • On-site Support Visits
12 catalog services included
04

Enterprise / Custom

A tailored service model for complex, multi-site or custom requirements.

Service selection, governance and response model are designed after a detailed environment review.

Custom scope

A plan name is not a contract. The written scope is.

Your proposal identifies covered users, devices, systems, service windows, response targets, included services, optional services and separately quoted projects.

Request an IT Review
Current service matrix

See how the active service catalog maps to each tier.

A check mark shows the current standard catalog assignment. Enterprise coverage is selected and documented for each organization.

Showing: Managed Core

Choose one plan to compare its current catalog line by line.

Current service matrix
Service Managed Core Managed Plus Managed Complete Enterprise / Custom
Asset Inventory & Lifecycle Tracking Core operations Included Included Included By scope
Automated Device Health Alerts Core operations Included Included Included By scope
Backup Monitoring & Verification Security and continuity — Included Included By scope
Endpoint Antivirus Monitoring Security and continuity — Included Included By scope
Help Desk & Remote Support Core operations Included Included Included By scope
Microsoft 365 / Google Workspace Administration Optional / advanced — — Included By scope
Mobile Device Management Optional / advanced — — — By scope
Network & Firewall Management Optional / advanced — — Included By scope
On-site Support Visits Core operations — Included Included By scope
Patch Management Optional / advanced — Included Included By scope
Security Awareness Training Security and continuity — — Included By scope
Ticket Portal & Reporting Core operations Included Included Included By scope
vCIO / Quarterly IT Strategy Review Optional / advanced — — Included By scope
How pricing is determined

The monthly fee follows the real support load and risk.

We avoid publishing a misleading flat price before understanding the environment. These are the factors used to prepare the proposal.

How pricing is determined
Decision factor Why it matters What we ask for
Employees and devices Shows the likely request volume and the equipment that needs context, monitoring or lifecycle records. Headcount, laptops, desktops, phones and shared devices.
Locations and remote work Shapes on-site availability, network responsibility and support windows. Offices, branches, remote users and operating hours.
Systems and selected services Determines the administration, monitoring, backup, security and governance work required. Workplace platform, network, protection, backup and other catalog needs.
Service levels and criticality Sets response expectations, escalation paths and any after-hours requirement. Business impact, critical processes, target response and service windows.
Current condition and onboarding Identifies the documentation and remediation needed before steady-state support is realistic. Recurring issues, access ownership, inventory quality and known risks.
Proposal path

Know what we need, when timing is confirmed, and what happens next.

To start, share headcount, device estimates, locations, operating hours, core platforms, critical systems, current support problems and the service window you need.

  1. We check the required facts

    We identify missing access, inventory, dependency or service-scope information before preparing commercial terms.

  2. We confirm the proposal date

    Once the required information is complete, we agree the proposal delivery date and review step with you. No fixed turnaround is claimed before that confirmation.

  3. You review scope before approval

    The proposal records the tier, inclusions, exclusions, onboarding work, response targets, service windows, commercial terms and the next approval step.

Ready to provide the inputs?

Send the company basics through the IT review form; we will use them to confirm what is still needed.

Request an IT Review
Next step

Get a support scope your team can evaluate properly.

Send the basics about your company and current IT environment. We will identify the likely tier, required options and separate onboarding work.

Request an IT Review